Neo-Tac | Privacy Policy

Who we are

Neo-Tac

What personal data we collect and why we collect it :

Contact forms

Information you send to us through the contact form, e-mail, phone etc.. Is only used for communicating with you. We will never send you spam or promotional e-mails.

We use Gmail to process all orders and contact forms. Google’s privacy policy is available here: https://policies.google.com/privacy.

Customers that use the contact form on our websites, will have their email address, IP address, and any data provided in the contact form or body of the email stored in Gmail archives.

We also use reCaptch by Google within our contact forms. https://www.google.com/intl/en/policies/privacy/ | https://www.google.com/intl/en/policies/terms/

Any emails sent using our domain names email address are processed through our hosting provider.

Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

We also use browser cookies for the following purposes:

  • Save changes to data in the shopping cart. [1]
  • Store which products are in the shopping cart [1]
  • Save your individual shopping cart data. [2]
  • Save your recently viewed items to be shown to you in a widget (if we decide to ever enable that widget).[1]
  • Stop our store notice (when enabled) from reloading every time you open a page. [1]
  • These cookies do not store any personal information about you.
  • Our Commerce platform does not collect any information about you either, as it operates on our server and not the cloud.
  • [1] These are session cookies. Session cookies expire when the browser is closed.
  • [2] This cookie is stored for two days
  • [3] 14 days

Embedded content from other websites

Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

A connection between the website visitor and the social network is only established when the visitor actively clicks on the button or link.

  • All social media buttons are pictures that link to the website. Nothing is embed.
  • Youtube videos do not automatically load until the user clicks on the video.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We also offer guest checkout if you do not wish to create an account.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site. See above.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

Payments

Information shared with a payment provider to process payments includes:

We accept payments through PayPal, Square, Apple Pay, Gpay and Cash App. When processing payments, some of your data will be passed to PayPal, Square, Apple Pay, Gpay and Cash App. including information required to process or support the payment, such as the purchase total and billing information.

Below is a list of PayPal, Square, Apple Pay, Gpay and Cash Apps privacy policies and the privacy policies of any services we have noticed they use within their payment gateways. Like CDN services, font providers etc..

Shipping Providers :

Most of our orders are processed through Federal Express, but we may also use USPS and UPS.